A quandary in and out of the kitchen. Who decides and what difference does it make? I can just say the difference can be huge both to those receiving service and treatment above and beyond what is expected, and that has been me, as well as witnessing extraordinary treatment of others while simply having the "normal" dining experience, also me, thus in many ways detracting from the experience.
We have also been on the giving end of V.I.P. treatment and regular dining experiences. So why do we treat people differently if we know the pleasure of added treasures and the disappointment felt watching others being pampered?
We have clients who have been great to us and we want to continue to raise the bar of gratitude to them. The issue arises when someone observes the preferential treatment without receiving it themselves; have we now turned a potential revered client into a detractor or someone who feels under delivered? Then again, how do you raise the bar or give more if you have given everyone the most possible...
That may be the point.
